Author Topic: NationVoice Ventrilo Support ends...  (Read 1679 times)

Offline Andy

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NationVoice Ventrilo Support ends...
« on: June 04, 2014, 05:35:45 AM »
So I am checking my emails the other day and I get this...
Quote
NationVoice System Message:

06/02/2014 09:39 PM
Subscribers of NationVoice


 On April 16, 2014, our Ventrilo license, which was issued in 2005 was revoked by Flagship Industries.  Since that time, we have not billed or accepted any further orders from new or existing customers. We have also disabled the ability to purchase any services from our website. Nationvoice would like to extend a formal apology for the lack of communication during this service interruption. Due to the overwhelming amount of requests, we could not respond to any NationVoice Support or Sales inquiries via our web based ticket or phone systems. Going forward, we will no longer be doing business with Ventrilo.  We will instead be continuing service for all customers with myMumble. This is our second attempt to reach out to those whom were actively using our services on April 16th, 2014. If you’re receiving this email and have already received a refund from Nationvoice directly, or through other channels such as PayPal or your card issuing bank, then we cannot qualify you for the offer below to re-establish your service.


 We are going to be providing FREE service for the term of your paid service subscription.  All that you need to do is submit your proof of purchase of your Ventrilo monthly, quarterly, bi-annual, or yearly service, and email address used to register your account via a Sales ticket to myMumble.com.  We will also be including our proprietary AFK/Idle script, which will move inactive users to the channel of your choosing.  Please also include your preference of location from our Network Map as well, as we offer many new locations that Ventrilo did not offer. In 2012, we did launch our Mumble division, along with the option for customers to switch from Ventrilo to Mumble as needed.  At this time, myMumble is only providing Mumble software, which our user base has found to be far superior, and dramatically easier to maintain and support.  NationVoice would like to thank all of it’s customers for the years of service, and the community support received since it’s inception.


From 2004, NationVoice was the #2 most popular search term for signing up for Ventrilo services, and over the years, Nationvoice has contributed support to the community in many forms, to include Technical Support on the Ventrilo forums, gaming conferences, tournaments, financial sponsoring of major gaming groups, and events at our own expense.  We did so to offer not only our customers, but gamers in general, the experience that is associated with Ventrilo.  This was not something we saw from our competitors, particularly upon the developmental stages of the Ventrilo brand.


Since the summer of 2012, NationVoice has been under the primary operation of a single employee, which, under normal circumstances, did quite well with regards to customer support and service.  NationVoice has had a few subcontractors to do some maintenance work to keep the servers online with minimum interruption.  However, due to unforeseen acts of nature, deteriorating relationship with Flagship Industries, server compromises, and the removal of several untrustworthy contractors, the business end of NationVoice has been handled personally by the owner.  The NationVoice website was also removed repeatedly (May 2010 and April 2011 respectively) from the Ventrilo.com hosting providers page. This repeatedly caused severe loss of business, as that was the primary source of our website traffic, next to industry word-of-mouth. The decision on both occasions to remove Nationvoice as an official provider of Ventrilo services on the Ventrilo.com hosting page were not related in anyway to unpaid license fees.


The hosting page removal from April 2011 was due to a non-violation of our License Agreement, with Flagship Industries and all attempts to communicate with Flagship Industries over the last 3 years to restore our listing and reputation which included emails, phone calls, text messages, and confirmed postal mail have gone ignored.  Our most recent attempts, as of April of 2014 in attempt to resolve the license fee issues with Flagship was met with the same treatment.  As such, NationVoice is no longer sponsoring, endorsing or providing the Ventrilo software.



Regards,

John Cannarozzo
Owner, NationVoice Communications, LLC

Well it was fun while it lasted. Looks like my services will be moving to myMumble.com. We shall see how it goes...


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